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Customer Service

FAQ

Delivery depends on the shipping method you select. For ground orders, it takes 24 hours to process the shipment and 5 – 7 business days for shipping. For expedited shipping, it takes 24 hours to process and shipping is 2-day. Please note orders are only processed during business hours; if an order is placed after 12pm it may be processed the following day. Once your package has been prepared for shipment, you will receive an email with the details of your shipment and your tracking number.
Shipping is free for all orders with a value of $35 or more. If your order is less than $35, a shipping charge will be estimated based on your order.
We ship to all 50 states; however, at this time we do not ship to PO Boxes.
Once your package has been prepared for shipment, you will receive an email with the details of your shipment and your tracking number.
If a change is necessary, contact us as soon as possible and we will do our best to help you.
There are several payment options available on our site. We accept Visa, MasterCard, and American Express.
We only charge sales tax for purchases made within the state of North Carolina. Sales tax is charged on the order total and includes product and shipping charges.
You have the right to exchange or return any unworn product within 45 days of receipt for a full refund if you are dissatisfied. No questions asked. When you return or exchange an item, you must cover the shipping charges. As soon as we receive your return, we will exchange your item or give you a full refund, whichever you prefer. However, you will not be reimbursed for the original shipping charges. We do not take responsibility for any item(s) lost during the return shipping.
Please contact us and we will send you the return instructions.
Should you receive a delivery containing damaged or wrongly packaged item(s), please contact us and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference.
To ensure that you choose the correct size for your Boston Traders purchase make sure to check our size guide.

Chest:

Measure the fullest part of your chest, under your arms.

Sleeve Length:

With your arms slightly bent, measure from the center of your back neck, across your shoulder and down the outsideof your arm to your wristbone.

We work hard to ensure that our products are of the highest quality possible. However, the life span can vary depending on the care and handling of your Boston Traders product. For all products refer to the wash instructions on the inside label. We recommend turning garments inside out. For best results, hang dry all items. Do not use bleach.