Standard Return Instructions
Upon authorization from our Customer Care service, a customer may be able to return an item within 30 days from delivery of the order. All returned items must have the original tags, be unworn, be unwashed, not altered and in original packaging. Items that do not meet the standards will not be eligible for credit or return.
No returns will be accepted without authorization and a Return Merchandise Authorization ("RMA") number. IMPORTANT: Products returned without a valid RMA # appearing on the exterior packaging will be refused and returned to the customer at their expense.
To verify if you are eligible for a return, please contact us by email at customersupport@bostontraders.com or see the the following steps below;
1) Returns / Exchange item(s) must be made within 30 days of the delivery date.
2) All returned items must have the original tags, be unworn, be unwashed, not altered and in original packaging.
3) We can only process returns and exchanges for items purchased directly from www.bostontraders.com. If you purchase our product from another retailer, please contact them directly for a return or exchange.
Once your item(s) reach our warehouse, your refund or exchange will be processed within 7-10 business days.
Refunds will only be made in the manner in which payment was made. Upon receipt of the returned merchandise and to the extent that the requirements of the Return Policy are met, the amount corresponding to the return (with the exception of shipping fees) will be credited.
For merchandise purchased with a coupon code, or during an online promotion, the amount credited will correspond to the amount paid at the time of the order.
Sale items are final sale — returns or exchanges will not be accepted. Incorrect orders, such as damaged, missing, or incorrect items, cannot be returned. Please contact Customer Service for assistance.
Purchases of items marked “final sale” are final and cannot be returned or exchanged. We reserve the right to designate any other items as non-returnable in our discretion.
All items on sales are final sale on ALL promotions at that given time.
Authorized Return
From the time your return parcel arrives at our Distribution Center, please allow
up to 7-10 business days for your return to be processed and for the returned amount to appear on your credit card statement. Returns from rural areas and remote locations may take an extra 2 to 3 business days.
Please note that the “Return Policy” herein applies only to products purchased on the following website, www.bostontraders.com. All inquiries relating to products purchased at other retailers, must be addressed directly with the store where the purchase was made, as returns and/or exchange are subject to their return policy. If you have any questions, please e-mail customer service at customersupport@bostontraders.com
Unauthorized Returns and Worn Garments
Refunds or exchanges will not be issued for unauthorized returns. To avoid this, please Contact Us to confirm if your return is authorized before sending anything back or attempting to return an item. If we receive a worn garment or any other return that has not been authorized, your return/exchange will not be processed, nor will your used garment or unauthorized return be returned to you.
Refunds
We will refund the value of your returned items using the same payment method initially used for the purchase.
*Please note that Boston Traders will not be able to refund any additional charges that your bank might apply.
Credit Card
If you paid by credit card, we will refund the balance to the card originally used.